Still Using Legacy Phone Systems? Here’s What Your Business is Risking
In today’s fast-moving digital world, businesses must prioritise security, compliance, and operational resilience. Yet many organisations are still relying on legacy telephone systems from manufacturers like Mitel, NEC, Panasonic, Samsung and Toshiba – systems that are no longer supported by the vendors.
At SCG Midlands, we understand the critical role telephony plays in business communications. That’s why we’re sounding the alarm: sticking with outdated and unsupported phone systems isn’t just inconvenient – it’s risky.
The Hidden Dangers of Legacy Phone Systems
Security Vulnerabilities and Data Breaches
Unsupported systems no longer receive firmware updates or security patches. This makes them easy targets for cybercriminals. Once a vulnerability is discovered, hackers can exploit it without fear of it being patched, potentially leading to data breaches or unauthorised access to sensitive business information.
Telephone Fraud and Toll Abuse
Legacy systems often lack modern security features, such as call analytics, fraud detection, and account lockout mechanisms. This leaves businesses exposed to telephone fraud and toll abuse, where fraudsters can hijack systems to make expensive international or premium-rate calls.
GDPR and Compliance Failures
If your telephony platform can’t be properly secured or audited, you’re potentially breaching GDPR and other regulatory requirements. Failing to secure personal data processed through your phone systems could lead to hefty fines and reputational damage.
Downtime and Maintenance Costs
With no vendor support available, sourcing parts or expertise to maintain these systems becomes increasingly difficult and expensive. This leads to more downtime and higher operational costs, hurting productivity and customer service.
Impact on Cyber Insurance
Insurers are becoming increasingly strict about the security posture of the businesses they cover. Using outdated and unsupported telephony systems may be seen as a failure to maintain adequate cyber security measures. This can result in increased premiums, reduced coverage, or even denial of claims in the event of a cyber incident linked to your phone system.
Missed Opportunities for Innovation
Modern cloud-based telephony solutions come with powerful features like remote working capabilities, integration with CRM tools, and advanced call analytics. Sticking with an old system means missing out on these tools that drive efficiency and competitiveness.
A Safer, Smarter Way Forward
At SCG Midlands, we help businesses across the Midlands region move away from obsolete systems and into the future with our secure, fully supported cloud telephony services.
Our cloud solutions offer:
- Enterprise-grade security and encryption
- Built-in compliance support for GDPR and other regulations
- Flexible remote working and collaboration features
- Scalability as your business grows
- 24/7 expert support and proactive system updates
We make the transition simple and stress-free, ensuring zero disruption to your operations.
Don’t Wait Until It’s Too Late
Continuing to use unsupported systems is a gamble your business can’t afford. The risks -from data loss to legal liability – are real and growing.
Let SCG Midlands help you make the smart switch to a modern, secure cloud telephony platform.
Contact us today to book your free telephony audit and explore how we can future proof your communications.
