Enhanced Network Service
This service is our commitment to you, that should you experience a fault, our team will be there to provide support without hesitation when you need us the most to provide 24/7/365 cover for your network services, so that outside our standard support times of Mon-Fri, 09:00 – 17:00, you will be able to contact us around the clock to report faults on your Analogue, ISDN2, ISDN30, SIP Channels & Connectivity.
Benefits
This service provides the peace of mind that our in-house team will be there to provide you with trouble-shooting support to resolve faults and where necessary, report to third party providers. In addition, this service provides cover against any fees imposed by these third-party providers in the event of a site visit.
Risks of not having it
Due to most of our customers having their voice and connectivity delivered across these network services, we are determined to make it easier for you to report faults without the worry of any additional charges or unexpected delays in service resolution.
